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Terms & Conditions - In-Spa Services

Terms of Use

WE RESPECT YOUR TIME. PLEASE RESPECT OURS.

Management Announcement: Appointment reschedules must occur within 48 hours. Reschedules
outside of this time frame will be charged an assessment fee of $25. No-call/no-show will result in the
full charge for the booked service.

TREATMENT APPOINTMENT BOOKINGS & CANCELLATIONS

It is recommended that spa services or spa packages are booked 24 hours in advance utilizing our online
booking system first and then calling the spa number directly as a secondary booking method.
For services over $75, a credit card must be given in advance of the appointment. The card will not be
charged lest there is a missed appointment.
Cancellations must be communicated by clients (1st time or returning) to the spa within a 48-hour time
frame or a $25 cancellation fee will be charged to client’s credit card. No-call/no-show will result in full
charge for the service booked.
For pre-paid packages (35-day detoxes), one appointment reschedule is allowed for an emergency
event. Otherwise a $25-$50 fee depending on the service provider and their discretion will be charged
to a credit card on file.
A 5-day cancellation notice is required for spa party packages or a $200 charge will be assessed.
Additional charges may be incurred for upcharge services booked.
Minors under the age of 18 cannot book appointments without the verbal or written consent of their
parent or legal guardian.

CONTESTS, PROMOTIONS & SPECIAL PRICING

Special pricing or promotions cannot be combined unless otherwise stated.
One coupon or discounted pricing per visit.
Special pricing, promotions or discounts cannot be transferred unless otherwise agreed upon with Detox
Day Spa Management.
Special pricing is valid for 30 days unless otherwise stated or agreed upon with Detox Day Spa
Management.
Minors under the age of 18 cannot claim/redeem or use special pricing without the verbal or written
consent of their parent or legal guardian.
Minors under the age of 18 cannot participate in a special promotion or contest without the verbal or
written consent of their parent of legal guardian.
Gift certificates, which are non-refundable, must be used within 120 days or purchase or they become
invalid unless otherwise agreed upon with Detox Day Spa Management.

Services and/or good purchased at a promotional/special pricing must be used within 90 days or it
returns to standard pricing unless otherwise agreed upon with Detox Day Spa Management.

SPA PACKAGES/35-DAY DETOXES

We are unable to process any returns or reimburse any payment transaction on any spa treatment
series or 35-day detoxes that are purchased.

GRATUITY

Gratuity is not included in the price of service or spa packages, customary tipping runs 15%-20% at your
discretion. You may tip the treatment specialist in the room or upon check out at the front desk with
cash, check or credit card. With spa party packages three or more a 20% gratuity will be added to the
final bill.

APPOINTMENT CHECK-IN

We ask that you please arrive 10-15 minutes prior to your appointment time. We will do our best to
accommodate late arrivals. However, the length of service may be adjusted so as to not interrupt the
scheduled appointments of other guests. Full price of scheduled services will apply, so please plan
accordingly.
Of course beyond the check-in policies we invite all our guest receiving services to make full use of our
relaxing environment.
Come early, stay late, bring a book, relax and enjoy a cup of glass of alkaline water in our relaxation
area.

ETIQUETTE

As a courtesy to other clients and to preserve the ambience of the spa we request that clients switch off
their mobile phones at all times within the spa areas.
The spa is entirely non-smoking.
We kindly request all guests to respect other spa clients by refraining from the use of mobile phones,
keeping noise to an agreeable level throughout the spa.
We reserve the right to ask any guest or group of guests to leave the spa if they are disturbing other
clients.

VALUABLES

No responsibility can be accepted by the spa for the safety of money or valuables of any kind brought to
the spa.
If you do bring valuable items it is essential they are covered by your own insurance for the period of
your stay.
The spa will not be liable, under any circumstances whatsoever, for damage, injury or consequential
loss, however caused, to our clients.

COMMUNICATION DISCLAIMER

With respect to all communications you make to Detox Day Spa or its affiliates, including but not limited
to feedback, questions, comments, or suggestions sent to our Web Site shall be and remain the
exclusive property of the brand.
We will therefore, be entitled to use, reproduce, disclose, publish and distribute any material you
submit for any purpose whatsoever, without restriction and without compensation to you.

WEBSITE USAGE

This site may provide you with the ability to use usernames, passwords, or other codes or devices to
gain access to restricted portions of this site.
The content contained in such restricted areas is confidential, and is provided to you for your personal
use only.
We reserve the right to prohibit the use of such access codes on your behalf by third parties where we
determine that such use interferes with our site’s operation or results in commercial benefits for other
entities to our detriment.
You agree that you will not use any device, software or other instrumentality to interfere or attempt to
interfere with the proper working of our site.
This website and all content available on this website are provided without warranties of any kind,
either express or implied.
You acknowledge, by your use of this website, that your use of this website is at your sole risk, that you
assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment
you use in connection with your use of this website, and that Detox Day Spa shall not be liable for any
damages of any kind related to your use of this Web Site.

CHANGES

Detox Day Spa reserves the right to update or modify these Terms and Conditions at any time without
prior notice.
For this reason, we encourage you to review these Terms and Conditions whenever you seek services
from us or use our website.