There are no refunds on services, unless otherwise determined by Management.
There are no cash/credit back refunds. If Spa Management determines that compensation is appropriate, the client will receive an in-house gift card for an estimated dollar amount.
Treatment specialists and/or providers or support staff are not permitted to grant refunds at any time.
To avoid a cancellation fee, we require a 24-hour cancellation notice for single service appointments and a 48-hour notice for multiple service appointments or packages.
A $25 cancellation is charged to the holding credit card for single-service appointments over $50, and a $50 will be applied to the credit holding a spa package.